SP Plumbing & Heating are a dedicated team of professionals and our aim is to provide the highest level of expertise of plumbing and heating within our field.
We are customer care driven. Our commitment is to ensure that our service delivery is totally “customer focused” and we pride ourselves on our outstanding customer service. Our customers are at the heart of everything we do therefore it is essential that they are satisfied with our workmanship.
However, we understand that problems can arise and can result in dissatisfied customers. If you have a query or complaint this can be addressed by emailing firstname.lastname@example.org or contacting us on 02890 812067 or alternatively 07770 302488.
- All matters will be addressed in a professional and confidential manner
- We will let you know when we have received your query
- We will make contact with you to seek clarification on any points where necessary
- Fully investigate the complaint
- Endeavour to return phone calls/emails as soon as possible
- Do everything we can to resolve the matter as quickly and professional as possible
- You will receive contact from us regularly informing you of progress throughout.
Customers may express dissatisfaction to us about our products and/or services. We will need to establish whether or not the complaint relates to the information given, the firm or the service and installation. If unclear, this must not delay investigation and we will proceed with our own investigations. The complaints manager will review this matter and take the necessary complaint to the firm for them to investigate and provide a written explanation and any supporting information. This may include photos, checklists or any other notes.
We will consider a complaint closed when we have made our final response to the customer. This does not prevent a customer from exercising any rights they may have to refer the matter to the Financial Ombusman.
You have the right to refer your complaint to the FOS and we will co-operate fully in resolving any complaints made against us but you must do so within six months of the date of the final response letter.
Contact the Financial Ombudsman Service
Financial Ombudsman Service Exchange Tower London E14 9SR
0800 023 4567 (free for most people ringing from a fixed line)020 7964 0500 (from a mobile phone)
020 7964 0500 (if calling from abroad)